PRIVACY POLICY

1. Introduction

ESCT Fab Support (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal information when you use our website esct-fab-support.com (the “Site”) and interact with our services.

2. Information we collect

We may collect and process the following categories of personal data:

Contact information: name, email address, phone number, mailing address.
Business information: company name, job title, address, VAT number (if applicable).
Transactional data: details of products or services you enquire about or purchase (e.g. parts, repairs, upgrades).
Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform.
Usage data: how you use our site, pages visited, search queries, forms submitted.
Communications data: correspondence between you and us (e.g. via email, contact forms).

3. How we use your data

We may use your data for:

providing, operating and maintaining our Site and services;
processing your requests, quotations, orders;
communicating with you about updates, offers, promotional information (only if you consent where required by law);
improving and personalising our services;
analysing usage to enhance site performance, security and user experience;
complying with legal obligations.

4. Lawful basis for processing (for UK / EU / relevant jurisdictions)

We rely on one or more of:

your consent;
performance of a contract with you;
legal obligations;
legitimate interests (e.g. improving services, fraud prevention), provided your rights are not overridden.

5. Sharing your data

We may share data with:

Service providers/partners who assist with our business operations (hosting, email, analytics, payment processors).
Regulatory or legal authorities if required.
Affiliates / subsidiaries, only where it is relevant to fulfilling our services.
Third parties in case of business sale, merger, reorganisation, etc., with appropriate protections.

6. Data retention

We retain personal data only for as long as is necessary for fulfilling purposes set out in this policy, including for legal, tax, accounting, or reporting requirements. After that, we securely delete or anonymise it.

7. Security

We implement appropriate security measures (technical and organisational) to protect personal data, including encryption, access controls, secure infrastructure etc.

8. Your rights

Depending on your country, you may have rights including:

to access, correct, delete your personal data;
to object to or restrict processing;
to portability;
to withdraw consent;
to lodge a complaint with a supervisory authority.

9. Cookies & tracking

We use cookies and similar technologies to collect usage data. You can manage cookie preferences via your browser. [If you have a cookie banner, reference it here.]

10. International transfers

If we transfer your personal data outside your country (e.g. UK → USA) we ensure proper safeguards (e.g. standard contractual clauses, adequate protection) are in place.

11. Children

Our services are not intended for children under [16/13 depending on jurisdiction]. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We’ll post updates on the Site with the effective date.

13. Contact us

If you have questions about this policy or how we handle your data, contact:

Email: admin@esctech.com
Address: 43 Discovery Terrace, Heriot Watt Research Park, Edinburgh, EH14 4AP, UK